Welcome to the TCI Support Center. Here you can review all of the
support options TCI has to offer. In addition, you can download
product updates and utilities, get a list of upcoming training classes,
request support for custom Crystal Reports, or view a listing of
TCI consultants. By filling out and submitting the registration
form you will be automatically notified by email of any TCI product
news or updates.
Toll-Free Phone Support:
TCI offers toll-free technical assistance to all TCI subscribers
within Canada. Support representatives make every attempt to answer
your call when you place it, and to return your call within thirty
minutes if you must leave a message. The toll-free telephone number
Please note that TCI cannot offer specific assistance with
network issues (beyond basic TCI installation instructions for a
network), nor with third party software such as word processors
TCI can be reached from 8:00am - 8:00pm, eastern standard time.
Please be sure to listen carefully to your options when you call.
Be sure to select the support option to get assistance, not sales.
If you leave a message on the sales line this will significantly
delay the response to your support call.
You may send your support question by email. For general support
questions please email them to Support@travcom.ca.